Welcome! You can raise an issue relating to our Addons
Technical support
Need help installing, configuring, or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"522e6c0adb760a6ce0b778183a94e6f0e0cb57ab_lout","branding":{"id":"46","key":"mea","name":"Methoda Addons Support Desk","portalBaseUrl":"/servicedesk/customer/portal/46","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/46/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e0d26","headerLinkHoverBGColor":"#2e0d26","headerBadgeColor":"#2e0d26"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cca3c944-5fa0-4fc1-82ca-f6f9b2495b01/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDE1YzA1Ny00NWIwLTRkMTQtOWMwNy02NWY3ZjE1Y2UzMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYTNjOTQ0LTVmYTAtNGZjMS04MmNhLWY2ZjliMjQ5NWIwMSI6WyJyZWFkIl19LCJleHAiOjE3NTIyNDAwMDcsIm5iZiI6MTc1MjIzOTQwN30.Wax9h0d3PGRxGJX7sD1BS5i_3Mp23lK0LS6GxS4tVFo&client=5015c057-45b0-4d14-9c07-65f7f15ce32c&mode=fit","logoId":"cca3c944-5fa0-4fc1-82ca-f6f9b2495b01","isLogoAvailable":true,"helpCenterTitle":"Welcome!","sharedPortalName":"Methoda - Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome!","sharedPortalName":"Methoda - Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#efe8e8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3f80bf3e-a9fb-47dd-9c70-975c6d2d30cf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDE1YzA1Ny00NWIwLTRkMTQtOWMwNy02NWY3ZjE1Y2UzMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmODBiZjNlLWE5ZmItNDdkZC05YzcwLTk3NWM2ZDJkMzBjZiI6WyJyZWFkIl19LCJleHAiOjE3NTIyNDAwMDcsIm5iZiI6MTc1MjIzOTQwN30.3e_e9eQrYDgpIegO65pUEbpybvgl-euJsYH75hHd2aA&client=5015c057-45b0-4d14-9c07-65f7f15ce32c&height=300&mode=fit","bannerMediaApiFileId":"3f80bf3e-a9fb-47dd-9c70-975c6d2d30cf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"46","key":"mea","projectId":16637,"serviceDeskId":46,"name":"Methoda Addons Support Desk","description":"<p>Welcome! You can raise an issue relating to our Addons</p>","portalBaseUrl":"/servicedesk/customer/portal/46","reqTypes":[{"id":"99","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13018,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13018","groups":[54],"key":""},{"id":"100","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this and we'll be happy to answer your questions.</p>","icon":13019,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13019","groups":[54],"key":""},{"id":"103","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13020,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13020","groups":[54],"key":""},{"id":"104","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13022,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13022","groups":[54],"key":""},{"id":"98","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13021,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13021","groups":[54],"key":""},{"id":"102","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12826,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12826","groups":[],"key":""}],"reqGroups":[{"id":54,"name":"General"}],"orderMapping":{"54":[98,103,99,100,104]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e195a7c-eb9a-3fd9-9383-1ed7e12d64a1","appLinkName":"System Confluence","appLinkUrl":"https://methoda.atlassian.net/wiki","spaceKey":"MEA","spaceName":"Methoda Addons","spaceUrl":"https://methoda.atlassian.net/wiki/spaces/MEA","isServer":false},"labels":[],"projectKey":"MEA","serviceDeskId":46,"kbLinkDomainURLs":["https://methoda.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":46,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MEA","userLanguageHeader":"Welcome!","userLanguageMessageWiki":"","defaultLanguageHeader":"Welcome!","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDE1YzA1Ny00NWIwLTRkMTQtOWMwNy02NWY3ZjE1Y2UzMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE2NjM3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyNDA2MDYsIm5iZiI6MTc1MjIzOTQwNn0.Jh40_WP7jT2Hl55kWOOV8VFC3Q0oWhwDd4I9snAeCdA","targetCollection":"upload-project-16637","endpointUrl":"https://api.media.atlassian.com","clientId":"5015c057-45b0-4d14-9c07-65f7f15ce32c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":98,"projectId":16637,"issueType":{"id":"12900","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":13021,"iconUrl":"https://methoda.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13021","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_17354","fieldConfigId":"20600","label":"Plugin Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14602","label":"Add Another - Multiple Issue Creation","selected":false,"children":[]},{"value":"14592","label":"AI Tests - AIR Check","selected":false,"children":[]},{"value":"14414","label":"Automation Buttons for Jira","selected":false,"children":[]},{"value":"14601","label":"Automation Buttons Pro","selected":false,"children":[]},{"value":"14613","label":"C4J for Confluence","selected":false,"children":[]},{"value":"14148","label":"C4J for Confluence Page Preview In Jira","selected":false,"children":[]},{"value":"14051","label":"Custom Fields Administrator For Jira Project","selected":false,"children":[]},{"value":"14168","label":"Jcreate - Requirements Management in Confluence and Jira","selected":false,"children":[]},{"value":"14612","label":"Jcreate for Jira","selected":false,"children":[]},{"value":"14603","label":"Multilevel Cascading Hierarchy Field","selected":false,"children":[]},{"value":"14308","label":"RTL for Confluence","selected":false,"children":[]},{"value":"14590","label":"RTL for Jira","selected":false,"children":[]},{"value":"14609","label":"RTL for Jira Browser Extension","selected":false,"children":[]},{"value":"14916","label":"JCreate - Requirements Management in Confluence and Jira","selected":false,"children":[]},{"value":"14930","label":"JCreate for Jira","selected":false,"children":[]},{"value":"14931","label":"Action Undo For Jira","selected":false,"children":[]},{"value":"15048","label":"Links & Actions Buttons for Jira","selected":false,"children":[]},{"value":"15081","label":"Links & Actions Buttons PRO","selected":false,"children":[]},{"value":"15082","label":"Inline Status & Tags","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_17342","fieldConfigId":"20574","label":"App Version","description":"relevant for data center only","descriptionHtml":"<p>relevant for data center only</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_17341","fieldConfigId":"20573","label":"Jira Version","description":"relevant for data center only","descriptionHtml":"<p>relevant for data center only</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_17404","fieldConfigId":"20678","label":"Confluence Version","description":"relevant for data center only","descriptionHtml":"<p>relevant for data center only</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"10001","label":"High","selected":false,"children":[]},{"value":"10002","label":"Medium","selected":true,"children":[]},{"value":"10003","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/46/create/98","requestValidateBaseUrl":"/servicedesk/customer/portal/46/validate/98","calendarParams":{"firstDay":0,"date":"2025-07-11T16:10:07+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e195a7c-eb9a-3fd9-9383-1ed7e12d64a1","appLinkName":"System Confluence","appLinkUrl":"https://methoda.atlassian.net/wiki","spaceKey":"MEA","spaceName":"Methoda Addons","spaceUrl":"https://methoda.atlassian.net/wiki/spaces/MEA","isServer":false},"labels":["test"],"projectKey":"MEA","serviceDeskId":46,"kbLinkDomainURLs":["https://methoda.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDE1YzA1Ny00NWIwLTRkMTQtOWMwNy02NWY3ZjE1Y2UzMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE2NjM3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyNDA2MDcsIm5iZiI6MTc1MjIzOTQwN30.y6u8v5Z7Hfq_vyszNKMkbM0l-mZIjwo8wLJNoDHoTiQ","targetCollection":"upload-project-16637","endpointUrl":"https://api.media.atlassian.com","clientId":"5015c057-45b0-4d14-9c07-65f7f15ce32c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}